![]() ![]() This episode is a condensed version of 2 very long calls I had with AT&T. So what do you do when you run a podcast and need to call a company you're pissed at? Set up the recorder, call them and record everything, then publish the call to your listeners as a podcast episode. $999 is a big amount and although so much of my time had already been wasted, I wasn't willing to just let them take that money. But… yes, you guessed it, I got billed $999 for a phone I returned. So I called again, and they informed me that the text message was erroneous and that I will not get billed the $999. But as per Murphy's law, I got a text message from AT&T telling me that they have not yet received the phone, but sent me an email informing me that it was actually delivered. I finally got the label, sent the phone back and thought that was the end of it. I had to call them 3 times to get them to email me the return label. The new phone got lost in the mail and they had to go looking for it, and when it finally got delivered to me after weeks of waiting, there was no return label in the box. So here's a little background: I'm in a family program which made me eligible to upgrade to the new iPhone X for free, as long as I return my old iPhone. But out of all the years I've been with them and all the calls I made to them, this is, by far, the worst of it all. I have been an AT&T customer since 2007 when the first iPhone came out–not by choice, but because no other carrier offered the iPhone at the time–and I can definitely say that it has not been a happy ride. Those of you who are or have been AT&T customers and called their customer service hotline at any time know what I'm talking about. I recently had to undergo a torturous customer service experience with AT&T. Today's episode is a little different from what we usually publish.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |